What documents do I need before contacting a debt advice charity for help?

12 Oct 2026, 20:27
Q A Reader Asker

What documents do I need before contacting a debt advice charity for help?

A PoundWise Team Answered by

Debt advisers commonly ask for proof of your identity, household income and regular spending, such as payslips, benefit letters, bank statements and bills. Gather details of each debt, including recent statements, account numbers, balances, interest rates and letters from creditors or enforcement agents. It can also help to list priority costs such as rent or mortgage, council tax, energy and essential travel. Do not delay getting advice if you cannot find everything; a free debt charity such as StepChange or Citizens Advice can explain what is needed and help you safely access your information.

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